We’d love to hear from you. Whether you have a question about a lending app, feedback on one of our reviews, a correction to suggest, or a partnership inquiry, the RetailAsiaOnline team is here to help.
How to Reach Us
Email: admin@retailasiaonline.com
For general inquiries, borrower questions, content corrections, or advertising and partnership requests, email is the fastest way to reach us. We aim to respond to every message within 1–2 business days.
What You Can Contact Us About
Questions about a lending app. If you’ve read one of our reviews or comparisons and have a question about a specific app — its SEC registration status, its terms, or your own experience with it — let us know. Your questions often help us decide what to research next.
Report a scam or harassment. If you’ve experienced aggressive debt collection, harassment, or believe you’ve encountered an unregistered or fraudulent lender, we want to hear about it. While RetailAsiaOnline cannot act on your behalf as a legal or regulatory body, your report helps us flag patterns and warn other readers. For formal complaints, we also encourage you to file a report with the Securities and Exchange Commission (SEC) Philippines or the National Privacy Commission, depending on the nature of the issue.
Corrections and updates. The online lending industry changes quickly — interest rates shift, apps rebrand, and companies gain or lose their registration status. If you notice information on our site that appears outdated or inaccurate, please tell us. We review and correct our content on an ongoing basis and appreciate readers who help keep it accurate.
Advertising and partnerships. If you represent a lending app, financial services company, or another business interested in advertising or cooperation opportunities with RetailAsiaOnline, please reach out by email with details about your company and proposal. Note that any commercial relationship never affects the independence of our editorial reviews.
General feedback. Found something confusing on the site? Have a topic you’d like us to cover? We welcome suggestions on how to make RetailAsiaOnline more useful for Filipino borrowers.
Before You Reach Out
To help us respond faster, please include as much relevant detail as possible in your message:
- The name of the lending app or article you’re referring to
- A brief description of your question, issue, or feedback
- Screenshots or documentation, if relevant (for scam or harassment reports)
A Note on What We Can and Cannot Do
RetailAsiaOnline is an independent information and comparison platform. We are not a lender, broker, or agent, and we cannot issue loans, approve applications, process repayments, or intervene directly in a dispute between a borrower and a lending company. If you are currently experiencing a financial emergency or need immediate assistance with an active loan, please contact the lending app directly or seek guidance from the appropriate government agency.
We appreciate every message we receive — it’s part of what helps us keep RetailAsiaOnline accurate, useful, and trustworthy for the community we serve.
Borrow smarter. Stay safe.
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